We are running Offshore Navigator, version 5.06, with auto updates. I have a Nauticast Xpack-DS AIS unit. I heard that I can integrate the AIS to the charting program. The charting program will then be able to display the information provided by the AIS on its chart screen.
Is this possible to do? I appreciate any feedback on this matter!
Because Chart Navigator Pro is so much more advanced than Offshore Navigator, it is very unlikely that we will be investing much time in furthering its capabilities. We will continue to maintain the product - and fix any problems that crop up.
Due to our licensing agreement with the development team that created Chart Navigator Pro, it is very difficult for us to offer deep discounts for customers who wish to switch to that product. We are offering a $50 mail-in rebate, which when combined with many retailers offering Chart Navigator Pro at around $450 - makes for a very compelling offer.
We have been offering Offshore Navigator (and related products) for over 5 years. During that time we have never asked our existing customers to pay for a software update or upgrade. It is completely possible that someone could have purchased Cruising Navigator version 4.0 back in 2000 - and have since received version 5.07 of Offshore Navigator free of charge.
And all of those suggestions we took over that time went into improving that product line.
We now offer a new product - Chart Navigator Pro. We've already released one free update for the software. Many more are planned - including into next year. And be certain that we will be listening to our customer's suggestions for future enhancements.
We've also gone through great lengths to ensure the chart library that you have invested in remains fully compatible with your navigation software. In fact, charts produced 10 years ago still work fine in the new Chart Navigator Pro. And regardless of the planet in question, I'm sure we'll be making charts for its safe navigation.
In short, we remain convinced that Chart Navigator Pro is a compelling product that represents an incredible value. And it is a product that we are proud to offer our customers.
Ed: Having been in the software business and management for the last 23 years it really astounded me how you answered this question. You allowed yourself to get "down and dirty" with a paying customer and the only one to win in that situation will not be you or Maptech. I have been a user of Maptech for 14 or 15 years now and have really enjoyed the product and company. You've kept me out of many bad situations with your excellent system. With that said, I am also very surprised that you are not offering much in the way of a trade in on your product. You are therefore "making" me look around at others. With a reasonable offer, I wouldn't think of looking or changing for that matter.